I’ve recently had the privilege of speaking at the national conference of TravelManagers Australia, a subsidiary of New Zealand’s House of Travel. Kim Mason, one of their top agents, is a young mum in Sydney and yet she runs her travel business in about 20 hours a week. Given that travel is usually a very [...]
Continue reading about Overloaded? Educate the people around you how to treat you. »
Here are some top time tips to get students to return newsletter and permission slips asap: Encourage a ‘rewards’ system so that the children take responsibility for returning them the next day – an end of term tally perhaps? (NO punishments though!) Mention what is required in the weekly newsletter, with a due date. Replies [...]
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Just because we can send an email doesn’t mean we should! Here’s an example – The planning team of a large institution often work on large collaborative projects. This often requires input from all members. They had been in the habit of sending emails to all members of the team for input and contributions. [...]
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Who opens the mail? Who does the filing? Do you find yourself constantly getting bogged down with tasks somebody else could do? Over lunch some time David Eddy, Project Director of a great First Time Principals programme via Auckland University, shared the following tip. It was given to him by a colleague early in [...]
Is it kind to make things easy for people? I put it to you that when we smooth the path too much we run the risk of short-term kindness becoming long-term cruelty, not only to the person we’re assisting, but often to ourselves. (I’m not talking about customer service here.) The consequences can be very [...]
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… and I was 9 years old, squashed in the back seat of a taxi with my younger brother and sister, driving through the unfamiliar and bewildering streets of a sprawling large city. No, we weren’t being abducted. But – something I heard on that winding journey impacted my life forever. Our aunt had flown [...]
Not sure what you can delegate? Don’t know if you can afford it? Try writing down a list of all the regular tasks you do in a week, and estimate the amount of time spent on each activity. Now, pretend you’re paying someone a wage relative to each task, and put a dollar value beside [...]
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Do you ever sit in meetings trying to stay focused, doodling on the corner of your paper and wondering when on earth it is going to end? A huge amount of money and time is wasted with unproductive and poorly run meetings, and yet they fill a vital role in modern communication. Here are a few [...]
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Well Folks, this is the last post in our delegation mini-series. I’ve been delighted hearing back from those of you who have started implementing some of the delegation tips we have discussed. But I know that some of you are still struggling to delegate and let go of simple tasks that you really don’t need [...]
As we get close to the end of this small series of delegation tips I’m going to let you in on what I commonly call The Killer Question - ”do you understand?” Get this phrase out of your vocabulary! It is such a closed question and leaves the listener to only answer with a ‘yes’ or ‘no’. Only [...]