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	<title>Robyn Pearce &#187; Customer service</title>
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	<link>http://blog.gettingagrip.com</link>
	<description>Time management</description>
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		<title>Overloaded? Educate the people around you how to treat you.</title>
		<link>http://blog.gettingagrip.com/overloaded-educate-the-people-around-you-how-to-treat-you</link>
		<comments>http://blog.gettingagrip.com/overloaded-educate-the-people-around-you-how-to-treat-you#comments</comments>
		<pubDate>Sun, 29 Jan 2012 22:52:26 +0000</pubDate>
		<dc:creator>Robyn Pearce</dc:creator>
				<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Delegation]]></category>
		<category><![CDATA[Email]]></category>
		<category><![CDATA[Energy management]]></category>
		<category><![CDATA[Goalsetting]]></category>
		<category><![CDATA[Time management]]></category>

		<guid isPermaLink="false">http://blog.gettingagrip.com/?p=750</guid>
		<description><![CDATA[I&#8217;ve recently had the privilege of speaking at the national conference of TravelManagers Australia, a subsidiary of New Zealand&#8217;s House of Travel. Kim Mason, one of their top agents, is a young mum in Sydney and yet she runs her travel business in about 20 hours a week. Given that travel is usually a very [...]]]></description>
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		<title>Teachers&#8217; Time-Saving Tips, and Bureaucracy Highlights</title>
		<link>http://blog.gettingagrip.com/teachers-time-saving-tips-and-bureaucracy-highlights</link>
		<comments>http://blog.gettingagrip.com/teachers-time-saving-tips-and-bureaucracy-highlights#comments</comments>
		<pubDate>Wed, 05 Oct 2011 01:46:15 +0000</pubDate>
		<dc:creator>Robyn Pearce</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Delegation]]></category>
		<category><![CDATA[Paper & Information]]></category>
		<category><![CDATA[Energy management]]></category>
		<category><![CDATA[frustration]]></category>
		<category><![CDATA[life-lesson]]></category>
		<category><![CDATA[Teachers]]></category>

		<guid isPermaLink="false">http://blog.gettingagrip.com/?p=743</guid>
		<description><![CDATA[Here are some top time tips to get students to return newsletter and permission slips asap:  Encourage a &#8216;rewards&#8217; system so that the children take responsibility for returning them the next day &#8211; an end of term tally perhaps? (NO punishments though!)   Mention what is required in the weekly newsletter, with a due date. Replies [...]]]></description>
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		<title>A Cautionary Tale Of Wasted Time &#8211; Bureaucracy Gone Crazy</title>
		<link>http://blog.gettingagrip.com/a-cautionary-tale-of-wasted-time-bureaucracy-gone-crazy</link>
		<comments>http://blog.gettingagrip.com/a-cautionary-tale-of-wasted-time-bureaucracy-gone-crazy#comments</comments>
		<pubDate>Sun, 25 Sep 2011 23:27:07 +0000</pubDate>
		<dc:creator>Robyn Pearce</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Time management]]></category>
		<category><![CDATA[frustration]]></category>

		<guid isPermaLink="false">http://blog.gettingagrip.com/?p=741</guid>
		<description><![CDATA[My son Chris and his family were posted for 2 years to one of the largest military bases in Australia. Writing from there my daughter-in-law, Hayley, shares the following story of bureaucratic time wasting.  On getting a licence  The other day I went into Seymour (their nearest town) to get my Victorian drivers&#8217; licence. I was armed [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Keeping Tabs On Time</title>
		<link>http://blog.gettingagrip.com/keeping-tabs-on-time</link>
		<comments>http://blog.gettingagrip.com/keeping-tabs-on-time#comments</comments>
		<pubDate>Wed, 23 Mar 2011 08:08:25 +0000</pubDate>
		<dc:creator>Robyn Pearce</dc:creator>
				<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Energy management]]></category>
		<category><![CDATA[Management]]></category>
		<category><![CDATA[Paper & Information]]></category>
		<category><![CDATA[Time management]]></category>
		<category><![CDATA[time management strategies]]></category>
		<category><![CDATA[time management techniques]]></category>
		<category><![CDATA[time management tools]]></category>
		<category><![CDATA[tips for time management]]></category>

		<guid isPermaLink="false">http://blog.gettingagrip.com/?p=654</guid>
		<description><![CDATA[What do lawyers, accountants, quantity surveyors, consultants to many industries, secretarial services, project managers, government bodies, researchers and computer programmers have in common? Most of them hate to do time-sheets.      If you&#8217;ve ever worked in a time-driven industry you&#8217;ll know that tight recording is absolutely critical or how would you know what to charge [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>I&#8217;m Thrilled To Tell You We&#8217;ve Done It!</title>
		<link>http://blog.gettingagrip.com/check-out-our-new-membership-programme-the-getting-a-grip-inner-circle</link>
		<comments>http://blog.gettingagrip.com/check-out-our-new-membership-programme-the-getting-a-grip-inner-circle#comments</comments>
		<pubDate>Tue, 13 Oct 2009 00:19:08 +0000</pubDate>
		<dc:creator>Robyn Pearce</dc:creator>
				<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Time management]]></category>
		<category><![CDATA[Inner Circle]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[membership site]]></category>
		<category><![CDATA[role models]]></category>
		<category><![CDATA[time management strategies]]></category>
		<category><![CDATA[time management tools]]></category>
		<category><![CDATA[tips for time management]]></category>

		<guid isPermaLink="false">http://blog.gettingagrip.com/?p=113</guid>
		<description><![CDATA[In the latest issue of our Ezine (#127 http://www.gettingagrip.com/ttt/TimeTip127.asp) we proudly announced the launch of our new Membership Programme: the Getting A Grip Inner Circle.  You can take a look at what we&#8217;ve done by visiting www.gettingagrip.com/products/membership.asp It has been a challenging and exciting project -thus creating a very busy few weeks!  Probably the most [...]]]></description>
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		<title>A Brickbat And A Bouquet!</title>
		<link>http://blog.gettingagrip.com/a-brickbat-and-a-bouquet</link>
		<comments>http://blog.gettingagrip.com/a-brickbat-and-a-bouquet#comments</comments>
		<pubDate>Mon, 07 Sep 2009 23:27:14 +0000</pubDate>
		<dc:creator>Robyn Pearce</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Time management]]></category>
		<category><![CDATA[frustration]]></category>
		<category><![CDATA[time management techniques]]></category>

		<guid isPermaLink="false">http://blog.gettingagrip.com/?p=84</guid>
		<description><![CDATA[First the brickbat &#8211; to Yellow [ex Yellow Pages] I try not to complain too much about things &#8211; it&#8217;s usually a waste of energy &#8211; but Yellow NZ deserve a brickbat in what they&#8217;ve done to our previously really useful Directory Service. (I nearly threw the brick at Telecom but apparently they sold to [...]]]></description>
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		<slash:comments>22</slash:comments>
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